Accountability
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The Most Important Meeting Might Be the One After the Meeting
You have probably been in this meeting. Leadership spends an hour discussing something difficult. There is debate. A decision gets made. Everyone nods. Someone says: “Sounds good.” The meeting ends. And then the real meeting starts. Two people walk back to an office. Someone closes the door. And the first sentence is: “Well, that’s never…
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There Is More Than One Right Way to Load a Dishwasher
I have been informed that I have opinions about how a dishwasher should be loaded. I prefer to think of them as standards. I spend a lot of time talking with businesses about processes, accountability and consistency, and then I find myself looking at a coffee mug sitting in the wrong section of the dishwasher.…
