Business Operations
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The Employee Everyone Is Afraid to Lose
Every leadership team eventually has one name that changes the temperature in the room. You know the person. They know the business. Customers love them. They solve problems nobody else can solve. They have been there forever. When something breaks, everybody calls them. They might generate a lot of revenue. They might hold an entire…
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There Is More Than One Right Way to Load a Dishwasher
I have been informed that I have opinions about how a dishwasher should be loaded. I prefer to think of them as standards. I spend a lot of time talking with businesses about processes, accountability and consistency, and then I find myself looking at a coffee mug sitting in the wrong section of the dishwasher.…
