Management
-
The Employee Everyone Is Afraid to Lose
Every leadership team eventually has one name that changes the temperature in the room. You know the person. They know the business. Customers love them. They solve problems nobody else can solve. They have been there forever. When something breaks, everybody calls them. They might generate a lot of revenue. They might hold an entire…
-
Your Employees May Not Be Resisting Change. They May Be Waiting You Out.
Leadership announces a new initiative. There is a presentation. Maybe a new dashboard. There is probably a sentence involving the word “accountability.” Everyone nods. Two weeks later, activity starts slowing down. Six weeks later, the initiative barely gets mentioned. Three months later, leadership launches something else. Eventually employees become very good at handling change. They…
-
The Most Important Meeting Might Be the One After the Meeting
You have probably been in this meeting. Leadership spends an hour discussing something difficult. There is debate. A decision gets made. Everyone nods. Someone says: “Sounds good.” The meeting ends. And then the real meeting starts. Two people walk back to an office. Someone closes the door. And the first sentence is: “Well, that’s never…
-
There Is More Than One Right Way to Load a Dishwasher
I have been informed that I have opinions about how a dishwasher should be loaded. I prefer to think of them as standards. I spend a lot of time talking with businesses about processes, accountability and consistency, and then I find myself looking at a coffee mug sitting in the wrong section of the dishwasher.…
